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Delivery Info

 

 

Where do we deliver ?

 

We currently deliver worldwide with the exception of some countries (Cuba, Venezuela, Sudan, Syria, Argentina, Guyana, Canada, New zealand and China). Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services and hotels.

 

How long will it take for me to receive my order ?

Our standard order delivery timeframe is between 5 to 10 working days. We deliver worldwide, All orders are delivered within 2 weeks. For South America and Africa, we deliver within 3 weeks.

Due to our strong distribution networks, we deliver quickly to UK, USA, France, Sweden, Australia, Netherland and Belgium. 

 

For Returns:

Returns can be sent to our Europe, USA, UPS Hubs Africa and Asia warehouses. Before any returns are sent, please speak to customer support so we could direct where to send your returns to. 

 

Shipping Delays:

We expect to deliver your orders within our standard delivery times, but despite our best efforts, there may be instances where delays are beyond our control.

Apologies in advance if there happens to be any delay with your order. 

 

 

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

 

Tracking your order:

You will receive a confirmation email, a link will also be in the email so you can create or view your account to track your order. Order tracking numbers are usually attached to orders after few days of dispatch. If you can't find your tracking number, please contact support team at support@cigloos.com. and you will be provided with one. To track your package you can visit our tracking page.

 

Lost/Stolen Packages

Fedcigloo is not responsible for lost or stolen packages that were delivered, we only handle packages lost in transit. If your tracking information states that your package was delivered to your address and you have not received it please report it to the respective shipping carrier with the information provided to you on our tracking page.  If you have any further questions on how to do this please reach out to our customer support team at support@cigloos.com.